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Platform capabilities
What we actually configure, in detail.
Most providers list product names. This page lists the work. If you are evaluating us against another MSP, this is the page to compare.
NinjaOne
Remote monitoring and management
NinjaOne is the platform our engineers work from. Every managed device reports into it, which is how we see a failing disk or a missed patch before you file a ticket.
Patch management
Third-party application and non-Windows patching on a defined schedule, alongside Intune for Windows and OS updates. Where a client has no Intune entitlement, NinjaOne handles both. Compliance reported per device either way.
Monitoring and alerting
Disk health, memory, service failures, backup status and event log conditions, with thresholds tuned per client.
Remote access
Attended and unattended sessions so most issues are resolved without an onsite visit.
Automation and scripting
Scripted remediation for recurring faults, software deployment and onboarding routines.
IT asset management
Full hardware and software lifecycle tracking: warranty and end-of-life dates, license position, and what is actually deployed versus what you are paying for.
Vulnerability management
Continuous scanning for known vulnerabilities across the estate, prioritized by severity and exposure, with remediation driven through the same patching pipeline.
Endpoint security integration
Bitdefender GravityZone deployed and managed from the same console where the license calls for it.
Microsoft Intune
Device management and security baselines
Enrollment is the easy part. The value is in the policy that follows: a device that joins your tenant should arrive already configured the way your security posture requires.
Enrollment
Windows Autopilot and mobile enrollment so a new machine configures itself out of the box.
Compliance policies
Device compliance rules tied to Conditional Access, so a non-compliant machine loses access rather than being trusted.
Password manager control
Browser-based password saving disabled, so credentials are not cached on the endpoint.
Inactivity timeout
Screen lock and session timeout enforced consistently rather than left to the user.
Update rings
Automatic Windows, Office and browser updates with staged deployment rings.
Disk encryption
BitLocker enforced with keys escrowed to Entra ID for recovery.
Application deployment
Line-of-business and store applications packaged and pushed without touching the device.
Removable media
USB and removable storage policy applied where data handling rules require it.
Microsoft Entra ID
Identity, access and privileged accounts
Identity is the perimeter. Nearly every incident we investigate begins with a credential, so this is where we spend the most configuration effort.
Single sign-on
One identity across Microsoft 365 and integrated SaaS applications, with provisioning where the application supports it.
Multi-factor authentication
Enforced for all users, with phishing-resistant methods where the risk justifies them.
Conditional Access
Policies built on Zero Trust: access decided by user, device compliance, location, application and risk signal. Our Zero Trust approach →
Privileged Identity Management
Administrators hold no standing privilege. Roles such as Global Administrator are activated only when needed — time-bound, requiring MFA and, where you want it, an approver. Every activation is logged with a business justification, so an audit shows exactly who held which rights and for how long.
Access reviews
Periodic recertification of group membership and admin roles, so access granted for a project does not survive it.
Identity protection
Risky sign-in and risky user detection wired into Conditional Access for automatic response.
Microsoft Defender
Threat protection across the Microsoft stack
Business Premium, E3 and E5 licenses already include most of this. Our job is to switch it on properly — the default configuration is rarely the secure one.
Defender for Endpoint
Next-generation antivirus, endpoint detection and response, attack surface reduction rules and automated investigation.
Defender for Office 365
Safe Links and Safe Attachments, anti-phishing policy, impersonation protection and quarantine management.
Defender for Cloud Apps
Visibility into which SaaS applications your staff are using, with policy to control risky ones.
Web content filtering
Category-based web protection applied through Defender rather than a separate proxy.
Attack surface reduction
Macro, script and exploit-mitigation rules deployed in audit mode first, then enforced.
Secure Score
Tracked over time and reviewed with you, so improvement is measurable rather than asserted.
Microsoft Purview
Data governance, retention and compliance
Where your obligations are regulatory — PDPA, ISO 27001, sector rules — Purview is how you demonstrate control over the data rather than just claiming it.
Audit
Unified audit logging enabled and retained, so there is a record when someone asks what happened to a file.
Retention policies
Retain what must be kept and dispose of what should not linger, applied automatically by location or label.
Sensitivity labels
Classification applied to documents and email, with encryption and access restriction attached to the label.
Data classification
Detection of sensitive data types — NRIC, payment card, health information — across the tenant.
Data loss prevention
Policy that blocks or warns when sensitive content leaves through email, Teams or endpoints.
Information protection
Protection that travels with the document, so it holds after the file leaves your tenant.
eDiscovery
Search, hold and export across mailboxes, sites and Teams for legal matters, investigations and regulatory requests.
Insider risk management
Policy that surfaces risky internal activity — bulk downloads, data movement to personal accounts, activity around a departure — before it becomes an incident.
Teams Phone
Cloud telephony and call routing
Teams Phone for your office →Teams Phone replaces the PBX. The interesting work is not the dial tone, it is routing a call to the right person on the first attempt.
Number provisioning
Direct routing or calling plans, with number porting from your existing provider.
Auto attendants
Menu structures, business hours, holiday schedules and after-hours handling.
Call queues
Distribution rules, overflow and timeout handling, presence-based routing and agent groups.
Multi-level routing
Layered attendants for organizations spread across sites, floors or departments, so callers reach the right team without a switchboard.
Devices
Handsets, common area phones and meeting room hardware configured and enrolled.
Reporting
Call analytics and queue performance, so staffing decisions have numbers behind them.
Microsoft Azure
Cloud infrastructure and migration
For workloads that cannot live in Microsoft 365 — line-of-business servers, databases, legacy applications — Azure is usually the cheaper and safer home compared with hardware in a cupboard.
Migration
Assessment and lift of on-premise servers and workloads, with rollback planned before cutover.
Infrastructure
Virtual machines, networking, storage and site-to-site connectivity built to a documented design.
Backup and recovery
Azure Backup and replication, with recovery objectives agreed in advance and restores tested.
Cost management
Right-sizing, reservations and consumption review, because cloud spend climbs quietly.